POLICIES: SHIPPING & RETURNS
Please allow approximately 6-8 weeks for production & 3-4 days for delivery, depending on location. In an effort to save paper, we will not automatically send you a packing slip with your order. If you do need one, please be sure to leave a note & we will be happy to provide one!
All orders are shipped via USPS Priority Mail. An email will be sent to you once your package has been shipped with tracking information. *Please understand that once a package has been shipped, transit & delivery times are beyond our control.
Mini/ Small: $10
Small Plus/Medium/ Large: $20
Large Plus/ Extra Larget: $35
If you would like to upgrade to Rush Shipping, please contact me directly. Additional fees will apply.
We ship internationally, all over the world! After the item has been purchased, you will be contacted by us with the additional shipping amount. Please note your item will not ship until invoice for additional international shipping has been paid. All International orders will be shipped via USPS /UPS/ of FedEx depending on rates. An email will be sent to you once your package has been shipped. Our current production time is 6-8 weeks, depending on size of the order. After your package has shipped, delivery is typically within 10-14 business days; however it can take up to 6 weeks. International mail is affected circumstances beyond our control including, but not limited to customs delays, long distances, & foreign holidays. *Please be patient & understand that international packages may take several weeks to arrive.
For international orders, please be mindful of your own country's customs regulations, as we cannot & will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.
LOST OR DAMAGED PACKAGES
In the case of a lost package, please contact your local post office for assistance. Sunwoven is not responsible for lost or damaged packages after they have been shipped.
If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
Your satisfaction with your purchase and experience is of the utmost importance to us. Please don’t hesitate to contact us directly with questions or concerns and we will try to find a solution to the situation any way we can. Due to the one of a kind nature of this work, we typically do not accept returns or make exchanges. Please make sure to read product descriptions, dimensions, & shipping policies carefully before completing your purchase.
In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund or exchange is possible. Please contact us within 2 days of receiving your purchase with images & a description of the damage. Before a refund or exchange is possible, the defective product must be returned in it’s original condition and packaging. Because each of our pieces are 100% handmade, there may be an additional wait time before receiving a replacement while repairs are being made.
Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. We take great care to accurately document & describe my work and color variations may occur because your monitor setting differ from mine.
REFUNDS AND EXCHANGES
Items are all custom/handmade, and will not be available for exchange or return, with the exception of damaged packages. If your package is lost, please contact your local post office for assistance. Sunwoven is not responsible for lost packages once they have been shipped. If a package is returned to me because of an incorrect address, or lack of claim on the part of the purchaser, a refund will not be issued. Purchaser will be held responsible to repay shipping costs before the item ships out again.
PLEASE NOTE: Sunwoven is not able to accept wholesale offers at this time. If you live locally, please contact us directly for info on consignment.